Ep 03: Managing Disputes and Chargebacks with Scott Stone of Chargeback

We’re back with a new episode of PayPod: The Payments Industry Podcast! This week, we’re exploring a payments issue that affects many businesses… chargebacks. Our guest this week who helps us explore this is a true expert on the subject. Scott Stone, CMO of Chargeback.

Scott outlined the world of payment disputes and how Chargeback helps their customers navigate them easily. With technological solutions combined with quality customer service, managing disputes has never been easier.

Chargeback sets out to build software and tools that help all merchants, large and small, high risk or not, prevent and manage chargeback fraud. As you’ll learn when you listen in, prevention is one of the most important things any business can strive for. Chargeback’s tools (both old and new) are built around making the process of chargeback prevention and management seamless.

Payments Industry Insights In This Episode:

  • What Chargeback is, how they fit into the payments industry ecosystem, and how they help businesses.
  • Why managing chargebacks is so important, and what can happen if a business lets that aspect of payments get out of hand.
  • What new alert tool Chargeback is providing customers with to catch potential payment disputes as early as possible.
  • What the keys to winning a chargeback dispute are.
  • Scott’s insight into the payments industry as a whole, and where Chargeback is going in the future.
  • With a whole bunch more!

Featured on the Show:

Payments Industry Spotlight: Chargeback

Chargeback was started back in 2007, and initially focused on serving merchants with a high number of chargebacks. However, in 2015, they re-evaluated what their mission was and came to the conclusion that helping all merchants, no matter what their business situation, prevent and manage chargeback fraud.

The goal was simple, and reaching it was possible in no small part due to guidance from their clients. Merchants wanted tools and software that could make understanding their chargeback and dispute situations easier and simpler. Of course, integrations with automation, business rules, workflows, and so on was also high on their priority list. The cherry on top was a desire for a dashboard to manage it all in one place.

So that’s exactly what Chargeback built, and since then, things have been flying high. Chargeback is an industry leader in chargeback monitoring, responses and alerts. They also “offer free monitoring and reporting for all merchants, which allows us to provide immediate value to any and all merchants.” As much as Chargeback values technology, they haven’t forgotten about the importance of a human touch in business. That’s why they have real people working each and every chargeback to ensure their clients get the best outcomes possible.

With their focus on innovation, customer service, and always remaining aligned with what their clients actually need… Chargeback looks has solidified their status as leaders in chargeback prevention and management.

Small Business Organization of the Week: Navesink Business Group

If you’re an entrepreneur, small business owner, or just working in a small business, you’ll inevitably run into challenges as you work to grow. You also could benefit greatly from connecting with others in your niche, or just having some extra guidance. With that in mind, we want to honor organizations that are bringing business owners, future business owners, and even employees from many different areas together.

That’s why every episode we recognize and award a small business organization or group of the week. We also look to PayPod listeners to give us nominations. If you have an organization in mind, send us a message on social media (or email) and let us know!

As for this week, we’re happy to award Navesink Business Group.

Established in 2006, the Navesink Business Group (or NBG) is a business network of talented and experienced professionals and business owners based in Red Bank, New Jersey.

They believe in giving back to the community and so much of their focus is directed to local community assistance. Each year, they select a local cause either in the business community or in the not-for-profit arena where they believe they can have a meaningful and direct impact.

On the business side of things, in their consortium each business category is represented by exactly one member.

This removes the element of competition between group members allowing them to to build strong business relationships, resulting in better referrals for their members.

If you want to learn more about them, or see their excellent business directory, you’ll find they are very active online. You can also check out their calendar of events, connect with them, and find out how to join.

Huge congrats to the NBG on their selection, and keep up the great work!